Do you accept returns?

NOTICE: Due to diminished staffing at our warehouse during the COVID-19 shutdown, returns have been deprioritized and will take longer than usual to process. We apologize for any inconvenience and thank you for your patience. Please contact us at help@bioionic.com or (888) 755-6834 Monday-Friday, 9:00am-5:00pm, if you have any questions.

BioIonic.com offers a 30-day, money-back, satisfaction guarantee on all of its products. If you are not completely satisfied for any reason, simply return your product within 30 days of the original order delivery date. NOTE: To be eligible for refund, your product must be returned in its original box in new (unused) condition, and the return shipment must be postmarked within 30 days of the original order delivery date.

HOW TO RETURN YOUR ORDER

Please follow the steps below when preparing your product for return.

1. Re-pack your product in its original packaging, including any manuals, warranty cards, and accessories.
2. Include the original shipment packing slip, and write “RETURN” next to the item(s) you are returning. Shipments received without a packing slip will take longer to process the return.
3. Send the package to the address below. For your protection, we recommend you use a registered delivery service (UPS, FedEx, USPS) insured to the product value:

BioIonic.com

ATTN: BBI Returns – Citation

c/o Barret Memphis

4995 Citation Drive

Memphis, TN 38118

Non-refundable and promotional items will not be accepted for a refund.

For more information, read our complete return policy: https://www.bioionic.com/return-policy