How can I return my order?


    If your order qualifies for a return (see Do you accept returns?, then follow the steps below to prepare your product for return.

    1. Re-pack your product in its original packaging, including any manuals, warranty cards, and accessories.
    2. Include the original shipment packing slip and write “RETURN” next to the item(s) you are returning.
    3. Send the package to the address below. For your protection, we recommend you use a registered delivery service (UPS, FedEx, USPS) insured to the product value:

    Bio Ionic – Returns

    Attn: B. Rocco

    5 Adams Avenue

    Hauppauge, NY 11788

    Non-refundable and promotional items will not be accepted for a refund. For more information, read our complete Return Policy

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