I need to send in my appliance for service under warranty, but I threw away the box containing the original UPC. What should I do? Customer Support June 10, 2019 18:02 Updated If the original product packaging is no longer available, you can return your tool in any secure box. Related articles My Bio Ionic appliance is no longer working properly. What should I do? How do I file a claim? How long will it take for me to receive a replacement appliance? I received free accessories with my product purchase. Do I need to include/return these with my appliance? How can I return my order? Comments 0 comments Please sign in to leave a comment.