Do you accept returns?Updated 5 months ago
HOW TO RETURN YOUR ORDER
Submit a return request via our online returns portal.
BioIonic will provide a FedEx return shipping label via the portal. A return handling fee of $5.99 will be deducted from your refund. If you wish to return the item for store credit, the return handling fee will be waived.
Please properly package your return to prevent damage in transit. Use the original BioIonic packaging if available. Gifts with purchase and promotional items are ineligible for refund.
WHAT TO EXPECT
Upon inspection and approval of your return, we will refund your purchase using the original payment method, minus the $5.99 return handling fee. Please allow up to 14 business days from the time your return is received for the merchandise return credit to be processed. For assistance, please email us at [email protected] or call 888-755-6834 Monday – Friday, 9 am-5 pm EST. Have your order number or the email address and telephone number associated with your order handy.