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How can I return my order?Updated a year ago

NOTICE: Due to diminished staffing at our warehouse during the COVID-19 shutdown, returns have been deprioritized and will take longer than usual to process. We apologize for any inconvenience and thank you for your patience. Please contact us at [email protected] or (888) 755-6834 Monday-Friday, 9:00am-5:00pm, if you have any questions.


If your order qualifies for a return (see Do you accept returns?, then follow the steps below to prepare your product for return.

  1. Re-pack your product in its original packaging, including any manuals, warranty cards, and accessories.
  2. Include the original shipment packing slip and write “RETURN” next to the item(s) you are returning.
  3. Send the package to the address below. For your protection, we recommend you use a registered delivery service (UPS, FedEx, USPS) insured to the product value:

ATTN: BBI Returns – Citation

c/o Barret Memphis

4995 Citation Drive

Memphis, TN 38118

Non-refundable and promotional items will not be accepted for a refund. For more information, read our complete Return Policy

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