NOTICE: Due to diminished staffing at our warehouse during the COVID-19 shutdown, returns have been deprioritized and will take longer than usual to process. We apologize for any inconvenience and thank you for your patience. Please contact us at [email protected] or (888) 755-6834 Monday-Friday, 9:00am-5:00pm, if you have any questions.
If your order qualifies for a return (see “Do you accept returns?”, then follow the steps below to prepare your product for return.
- Re-pack your product in its original packaging, including any manuals, warranty cards, and accessories.
- Include the original shipment packing slip and write “RETURN” next to the item(s) you are returning.
- Send the package to the address below. For your protection, we recommend you use a registered delivery service (UPS, FedEx, USPS) insured to the product value:
ATTN: BBI Returns – Citation
c/o Barret Memphis
4995 Citation Drive
Memphis, TN 38118
Non-refundable and promotional items will not be accepted for a refund. For more information, read our complete Return Policy.