BioIonic Help Center

<section id="isPasted" style="box-sizing: border-box; display: block; max-width: 100%; color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; line-height: 1.6; margin: 40px 0px; overflow-wrap: break-word;"><div style="box-sizing: border-box;"><p id="isPasted">If your product arrives damaged or is missing, please report it as soon as possible through our online <a href="https://returns.bioionic.com/#/">returns portal</a> and select the &#x201C;damaged or missing item&#x201D; reason code.</p><p>For items received damaged, please retain the original shipping box, packing materials, and the item for inspection. We may request you send a photo of the damage to accelerate our investigation.</p><p style="box-sizing: border-box; margin: 0px;">&#xA0;</p><p style="box-sizing: border-box; margin: 0px;"><br></p></div><div style="box-sizing: border-box;"><br></div></div></section><footer style="box-sizing: border-box; display: block; color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></footer>

If your product arrives damaged or is missing, please report it as soon as possible through our online returns portal and select the “damaged or missing item” reason code. For items received damaged, please retain the original shipping box, packing m

My order arrived damaged. What should I do?

Orders & Returns

Klarna: Pay in 4 Interest-Free Installments

Press inquiries

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General

What shipping methods are available for my order?

How long will it take to receive my order?

Do you ship internationally?

How can I track my order?

What if I can't find my order?

Shipping

Do I need to register my Bio Ionic appliance for warranty?

How do I register my product?

What is your warranty policy?

How do I file a claim?

How can I track the status of my warranty claim?

What happens if my warranty claim is rejected?

Does my warranty start over when I receive my replacement appliance?

Can I get a refund instead of a replacement?

How long will it take for me to receive a replacement appliance?

I need to send in my appliance for service under warranty, but I threw away the box containing the original UPC. What should I do?

I received free accessories with my product purchase. Do I need to include/return these with my appliance?

My Bio Ionic appliance is no longer working properly. What should I do?

I lost the concentrator nozzle for my Bio Ionic® Dryer. Can I get a replacement?

The filter cap on my Dryer has cracked. Can I get a replacement?

The silicone strips in my OnePass® Iron are worn, falling out, or broken. What can I do?

What types of proof of purchase do you accept?

List of Authorized Retailers

Product Registration & Warranty

What is Klarna?

What orders can be paid with 'Pay in 4 payments with Klarna?'

How do I pay in 4 interest-free installments?

Will this affect my credit score?

Is there a fee to pay in 4 interest-free installments?

How can I reach Klarna customer service?

Klarna - Pay in 4 Interest-Free Installments

Do you accept returns?

How can I return my order?

Are shipping charges refundable?

Can I return a Bio Ionic product purchased somewhere else?

Is my tool dual voltage?

Can I use my Bio Ionic® tool internationally?

Which dryers work with your diffuser?

How do I clean my Smart-X dryer?

How often should I clean my Smart-X Dryer?

Why did my Smart-X dryer shut down?

How do I reset my Smart-X dryer?

Smart-X High Efficiency Dryer

Bioionic Tools

What is SheerID?​

How long does the verification process take?​

How  does SheerID work?

What happens if I am not eligible for the promotion?​​

Is my personal information secure when using SheerID?​​

Do I need to create an account with SheerID?​​

What if I experience issues during the verification process?​​

Sheer ID

Temporary Support System Interruption

My order arrived damaged. What should I do?Updated 2 years ago