BioIonic Help Center

<section id="isPasted" style="box-sizing: border-box; display: block; max-width: 100%; color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; line-height: 1.6; margin: 40px 0px; overflow-wrap: break-word;"><div style="box-sizing: border-box;"><p style="box-sizing: border-box; margin: 0px;">We offer replacement strips upon request. Please contact Customer Service at&#xA0;<a href="mailto:help@bioionic.com" style="box-sizing: border-box; background-color: transparent; color: rgb(51, 122, 183); text-decoration: none;">help@bioionic.com</a>&#xA0; (or by calling 888-755-6834 weekdays between 9am-5pm EST), to order replacement strips and get instructions for inserting them. Please note we recommend you wipe your iron plates clean after every use.</p></div><div style="box-sizing: border-box;"></div></div></section><footer style="box-sizing: border-box; display: block; color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></footer>

We offer replacement strips upon request. Please contact Customer Service at help@bioionic.com  (or by calling 888-755-6834 weekdays between 9am-5pm EST), to order replacement strips and get instructions for inserting them. Please note we recommend y

The silicone strips in my OnePass® Iron are worn, falling out, or broken. What can I do?

Product Registration & Warranty

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General

What shipping methods are available for my order?

How long will it take to receive my order?

Do you ship internationally?

How can I track my order?

What if I can't find my order?

Shipping

Do I need to register my Bio Ionic appliance for warranty?

How do I register my product?

What is your warranty policy?

How do I file a claim?

How can I track the status of my warranty claim?

What happens if my warranty claim is rejected?

Does my warranty start over when I receive my replacement appliance?

Can I get a refund instead of a replacement?

How long will it take for me to receive a replacement appliance?

I need to send in my appliance for service under warranty, but I threw away the box containing the original UPC. What should I do?

I received free accessories with my product purchase. Do I need to include/return these with my appliance?

My Bio Ionic appliance is no longer working properly. What should I do?

I lost the concentrator nozzle for my Bio Ionic® Dryer. Can I get a replacement?

The filter cap on my Dryer has cracked. Can I get a replacement?

What types of proof of purchase do you accept?

List of Authorized Retailers

What is Klarna?

What orders can be paid with 'Pay in 4 payments with Klarna?'

How do I pay in 4 interest-free installments?

Will this affect my credit score?

Is there a fee to pay in 4 interest-free installments?

How can I reach Klarna customer service?

My order arrived damaged. What should I do?

Do you accept returns?

How can I return my order?

Are shipping charges refundable?

Can I return a Bio Ionic product purchased somewhere else?

Orders & Returns

How do I choose the right tool for my hair?

Is my tool dual voltage?

Can I use my Bio Ionic® tool internationally?

Which dryers work with your diffuser?

How do I clean my Smart-X dryer?

How often should I clean my Smart-X Dryer?

Why did my Smart-X dryer shut down?

How do I reset my Smart-X dryer?

Smart-X High Efficiency Dryer

Bioionic Tools

The silicone strips in my OnePass® Iron are worn, falling out, or broken. What can I do?Updated 7 months ago