BioIonic Help Center

<section id="isPasted" style="box-sizing: border-box; display: block; max-width: 100%; color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; line-height: 1.6; margin: 40px 0px; overflow-wrap: break-word;"><div style="box-sizing: border-box;"><p style="box-sizing: border-box; margin: 0px 0px 10px;">When you choose to pay in 4 interest-free installments, Klarna may perform a soft credit check. This type of credit check will not impact your credit score. For more information about &#x2018;Pay in 4 payments with Klarna&#x2019;, please click&#xA0;<a href="http://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_us/sliceitinx" style="box-sizing: border-box; background-color: transparent; color: rgb(51, 122, 183); text-decoration: none;" target="_self">here</a>.</p><p style="box-sizing: border-box; margin: 0px 0px 10px;"><strong style="box-sizing: border-box; font-weight: 700;">Klarna is an independent payment company and Bio Ionic has no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna Customer Service.</strong></p><p style="box-sizing: border-box; margin: 0px 0px 10px;">For further questions, contact Klarna directly:</p><p style="box-sizing: border-box; margin: 0px 0px 10px;">&#xA0;Monday to Friday: 8 am &#x2013; 6 pm ET.</p><p style="box-sizing: border-box; margin: 0px;">844-KLARNA1 (844-552-7621)</p></div><div style="box-sizing: border-box;"></div></div></section><footer style="box-sizing: border-box; display: block; color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></footer>

When you choose to pay in 4 interest-free installments, Klarna may perform a soft credit check. This type of credit check will not impact your credit score. For more information about ‘Pay in 4 payments with Klarna’, please click here. Klarna is an i

Will this affect my credit score?

Klarna: Pay in 4 Interest-Free Installments

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Marketing inquiries

Wholesale inquiries

Education inquiries

Professional inquiries

General

What shipping methods are available for my order?

How long will it take to receive my order?

Do you ship internationally?

How can I track my order?

What if I can't find my order?

Shipping

Do I need to register my Bio Ionic appliance for warranty?

How do I register my product?

What is your warranty policy?

How do I file a claim?

How can I track the status of my warranty claim?

What happens if my warranty claim is rejected?

Does my warranty start over when I receive my replacement appliance?

Can I get a refund instead of a replacement?

How long will it take for me to receive a replacement appliance?

I need to send in my appliance for service under warranty, but I threw away the box containing the original UPC. What should I do?

I received free accessories with my product purchase. Do I need to include/return these with my appliance?

My Bio Ionic appliance is no longer working properly. What should I do?

I lost the concentrator nozzle for my Bio Ionic® Dryer. Can I get a replacement?

The filter cap on my Dryer has cracked. Can I get a replacement?

The silicone strips in my OnePass® Iron are worn, falling out, or broken. What can I do?

What types of proof of purchase do you accept?

List of Authorized Retailers

Product Registration & Warranty

What is Klarna?

What orders can be paid with 'Pay in 4 payments with Klarna?'

How do I pay in 4 interest-free installments?

Is there a fee to pay in 4 interest-free installments?

How can I reach Klarna customer service?

My order arrived damaged. What should I do?

Do you accept returns?

How can I return my order?

Are shipping charges refundable?

Can I return a Bio Ionic product purchased somewhere else?

Orders & Returns

How do I choose the right tool for my hair?

Is my tool dual voltage?

Can I use my Bio Ionic® tool internationally?

Which dryers work with your diffuser?

How do I clean my Smart-X dryer?

How often should I clean my Smart-X Dryer?

Why did my Smart-X dryer shut down?

How do I reset my Smart-X dryer?

Smart-X High Efficiency Dryer

Bioionic Tools

Will this affect my credit score?Updated a year ago