BioIonic Help Center

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Orders are processed Monday to Friday, 8am &#x2013; 5pm Eastern Standard Time. Orders received by 9am are shipped by the next business day. The estimated delivery times below include order processing time.<table style="box-sizing: border-box; border-spacing: 0px; border-collapse: collapse; background-color: rgb(255, 255, 255); color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><tbody style="box-sizing: border-box;"><tr style="box-sizing: border-box;"><td style="box-sizing: border-box; padding: 0px;" width="312">Shipping Method</td><td style="box-sizing: border-box; padding: 0px;" width="312">Estimated Delivery</td></tr><tr style="box-sizing: border-box;"><td style="box-sizing: border-box; padding: 0px;" width="312">FedEx Ground</td><td style="box-sizing: border-box; padding: 0px;" width="312">3-8 business days</td></tr><tr style="box-sizing: border-box;"><td style="box-sizing: border-box; padding: 0px;" width="312">FedEx 2Day Service</td><td style="box-sizing: border-box; padding: 0px;" width="312">3-4 business days</td></tr><tr style="box-sizing: border-box;"><td style="box-sizing: border-box; padding: 0px;" width="312">FedEx Standard Overnight&#xA0;</td><td style="box-sizing: border-box; padding: 0px;" width="312">2-3 business days</td></tr></tbody></table><p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;NOTE that our warehouse is closed and packages do not ship from our distribution centers on the following holidays:<ul style="box-sizing: border-box; list-style: outside disc; margin: 20px 0px 20px 20px; padding: 0px 0px 0px 20px; color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box;">New Year&apos;s Eve and New Year&apos;s Day</li><li style="box-sizing: border-box;">Martin Luther King Jr. Day</li><li style="box-sizing: border-box;">President&apos;s Day</li><li style="box-sizing: border-box;">Memorial Day</li><li style="box-sizing: border-box;">Independence Day</li><li style="box-sizing: border-box;">Labor Day</li><li style="box-sizing: border-box;">Thanksgiving</li><li style="box-sizing: border-box;">Black Friday</li><li style="box-sizing: border-box;">Christmas Eve and Christmas</li></ul>

Orders are processed Monday to Friday, 8am – 5pm Eastern Standard Time. Orders received by 9am are shipped by the next business day. The estimated delivery times below include order processing time. Shipping Method. Estimated Delivery. FedEx Ground.

How long will it take to receive my order?

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Press inquiries

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General

What shipping methods are available for my order?

Do you ship internationally?

How can I track my order?

What if I can't find my order?

Do I need to register my Bio Ionic appliance for warranty?

How do I register my product?

What is your warranty policy?

How do I file a claim?

How can I track the status of my warranty claim?

What happens if my warranty claim is rejected?

Does my warranty start over when I receive my replacement appliance?

Can I get a refund instead of a replacement?

How long will it take for me to receive a replacement appliance?

I need to send in my appliance for service under warranty, but I threw away the box containing the original UPC. What should I do?

I received free accessories with my product purchase. Do I need to include/return these with my appliance?

My Bio Ionic appliance is no longer working properly. What should I do?

I lost the concentrator nozzle for my Bio Ionic® Dryer. Can I get a replacement?

The filter cap on my Dryer has cracked. Can I get a replacement?

The silicone strips in my OnePass® Iron are worn, falling out, or broken. What can I do?

Shipping Method	Estimated Delivery
FedEx Ground	3-8 business days
FedEx 2Day Service	3-4 business days
FedEx Standard Overnight	2-3 business days

How long will it take to receive my order?Updated a year ago