BioIonic Help Center

<p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">FedEx Ground is Bio Ionic&#x2019;s standard delivery service. For expedited delivery, you may select FedEx 2Day Service or FedEx Standard Overnight. For more information, read our <a href="https://bioionic.com/pages/shipping-policy">Shipping Policy.</a><p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Q: How much does shipping cost?<p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">See rates below.<table style="box-sizing: border-box; border-spacing: 0px; border-collapse: collapse; background-color: rgb(255, 255, 255); color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; height: 110px;"><tbody style="box-sizing: border-box;"><tr style="box-sizing: border-box; height: 44px;"><td style="box-sizing: border-box; padding: 0px; width: 186px; height: 44px;">Destination</td><td style="box-sizing: border-box; padding: 0px; width: 146px; height: 44px;">Standard Delivery*</td><td style="box-sizing: border-box; padding: 0px; width: 146px; height: 44px;">FedEx 2Day Service</td><td style="box-sizing: border-box; padding: 0px; width: 146px; height: 44px;">FedEx Standard Overnight</td></tr><tr style="box-sizing: border-box; height: 22px;"><td colspan="4" style="box-sizing: border-box; padding: 0px; width: 657px; height: 22px;">Delivery within the continental U.S.</td></tr><tr style="box-sizing: border-box; height: 22px;"><td style="box-sizing: border-box; padding: 0px; width: 186px; height: 22px;"> </td><td style="box-sizing: border-box; padding: 0px; width: 146px; height: 22px;">$8.95</td><td style="box-sizing: border-box; padding: 0px; width: 146px; height: 22px;">$17.95</td><td style="box-sizing: border-box; padding: 0px; width: 146px; height: 22px;">$27.95</td></tr></tbody></table><p style="box-sizing: border-box; margin: 0px 0px 10px; color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;

FedEx Ground is Bio Ionic’s standard delivery service. For expedited delivery, you may select FedEx 2Day Service or FedEx Standard Overnight. For more information, read our Shipping Policy. Q: How much does shipping cost?. See rates below. Destinatio

What shipping methods are available for my order?

Shipping

Klarna: Pay in 4 Interest-Free Installments

Press inquiries

Marketing inquiries

Wholesale inquiries

Education inquiries

Professional inquiries

General

How long will it take to receive my order?

Do you ship internationally?

How can I track my order?

What if I can't find my order?

Do I need to register my Bio Ionic appliance for warranty?

How do I register my product?

What is your warranty policy?

How do I file a claim?

How can I track the status of my warranty claim?

What happens if my warranty claim is rejected?

Does my warranty start over when I receive my replacement appliance?

Can I get a refund instead of a replacement?

How long will it take for me to receive a replacement appliance?

I need to send in my appliance for service under warranty, but I threw away the box containing the original UPC. What should I do?

I received free accessories with my product purchase. Do I need to include/return these with my appliance?

My Bio Ionic appliance is no longer working properly. What should I do?

I lost the concentrator nozzle for my Bio Ionic® Dryer. Can I get a replacement?

The filter cap on my Dryer has cracked. Can I get a replacement?

The silicone strips in my OnePass® Iron are worn, falling out, or broken. What can I do?

What types of proof of purchase do you accept?

List of Authorized Retailers

Product Registration & Warranty

What is Klarna?

What orders can be paid with 'Pay in 4 payments with Klarna?'

How do I pay in 4 interest-free installments?

Will this affect my credit score?

Is there a fee to pay in 4 interest-free installments?

How can I reach Klarna customer service?

Klarna - Pay in 4 Interest-Free Installments

My order arrived damaged. What should I do?

Do you accept returns?

How can I return my order?

Are shipping charges refundable?

Can I return a Bio Ionic product purchased somewhere else?

Orders & Returns

Is my tool dual voltage?

Can I use my Bio Ionic® tool internationally?

Which dryers work with your diffuser?

How do I clean my Smart-X dryer?

How often should I clean my Smart-X Dryer?

Why did my Smart-X dryer shut down?

How do I reset my Smart-X dryer?

Smart-X High Efficiency Dryer

Bioionic Tools

What is SheerID?​

How long does the verification process take?​

How  does SheerID work?

What happens if I am not eligible for the promotion?​​

Is my personal information secure when using SheerID?​​

Do I need to create an account with SheerID?​​

What if I experience issues during the verification process?​​

Sheer ID

Temporary Support System Interruption

Destination	Standard Delivery*	FedEx 2Day Service	FedEx Standard Overnight
Delivery within the continental U.S.
	$8.95	$17.95	$27.95

What shipping methods are available for my order?Updated 16 hours ago