BioIonic Help Center logo
BioIonic Help Center logo

All collections

Product Registration & Warranty

17 articles

Articles

Do I need to register my Bio Ionic appliance for warranty?

Yes, you must register your Bio Ionic tool within 30 days of the purchase date to validate the warranty. You can register your product here. Click here to view our complete warranty policy.

How do I register my product?

Click here to register your product.

What is your warranty policy?

At our discretion, Bio Ionic will replace any dryer, styling iron, curling iron, or curling wand within and subject to the warranty timeframe and provisions specified for each appliance, if it is defective in workmanship or materials. Your product mu

How do I file a claim?

You may complete and submit a warranty claim directly on our site. First you must register your product. If you already have registered your Bio Ionic appliance, log in to your account and go to My Registered Products. From that page, you can select

How can I track the status of my warranty claim?

You will receive emails from us confirming receipt of your returned product at our Service Center, approval (or rejection) of your claim upon inspection, and shipment of your replacement product (if applicable). Make sure your junk email filters are

What happens if my warranty claim is rejected?

Under some circumstances a warranty claim may be rejected, for example: you are unable to provide an acceptable proof of purchase, or the claim falls outside the warranty time-frame for your specific appliance, or our service center determines the cl

Does my warranty start over when I receive my replacement appliance?

No, the warranty is valid only from the original date of purchase, and your product must be registered within 30 days of purchase to validate the warranty.

Can I get a refund instead of a replacement?

No, our warranty is good only for the repair or replacement of an appliance. Products purchased from any of our retail partners are eligible only for exchange with Bio Ionic under our manufacturer warranty. For refunds you will need to go directly to

How long will it take for me to receive a replacement appliance?

Please allow 4-6 weeks to receive a replacement, from the time our Service Center receives your appliance.

I need to send in my appliance for service under warranty, but I threw away the box containing the original UPC. What should I do?

If the original product packaging is no longer available, you can return your tool in any secure box.

I received free accessories with my product purchase. Do I need to include/return these with my appliance?

No, those free goods are yours to keep. Any accessories sent in will not be returned.

My Bio Ionic appliance is no longer working properly. What should I do?

To be eligible for warranty, your product must have been purchased from an authorized Bio Ionic distributor and registered within 30 days of purchase. Click here to view our complete warranty policy. Click here to complete and submit a warranty claim

I lost the concentrator nozzle for my Bio Ionic® Dryer. Can I get a replacement?

Please contact Customer Service at [email protected] (or by calling 888-755-6834 weekdays between 9am-5pm EST) to purchase a new one.

The filter cap on my Dryer has cracked. Can I get a replacement?

Please contact Customer Service at [email protected]  (or by calling 888-755-6834 weekdays between 9am-5pm EST) to get a new one.

The silicone strips in my OnePass® Iron are worn, falling out, or broken. What can I do?

We offer replacement strips upon request. Please contact Customer Service at [email protected]  (or by calling 888-755-6834 weekdays between 9am-5pm EST), to order replacement strips and get instructions for inserting them. Please note we recommend y

What types of proof of purchase do you accept?

If you purchased on BioIonic.com, your order number or else the name and email address used to place your order should be enough. If you purchased from one of our retail partners, you will need to provide a copy of your original purchase receipt, sho

List of Authorized Retailers

Bio Ionic Authorized Dealers. Salon Centric. Ulta. Sephora. Nordstrom. Amazon. SZ Meadows. NYC Beauty Supply. Glamour Beauty Center. Beauty Reaction. Goldwell NY. Shop Harmony. Life of Riley. MAKA Beauty Supply. Beauty Scope. Island Beauty. Ricky’s.