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Orders & Returns

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Articles

My order arrived damaged. What should I do?

If damage occurred to your order during shipment, please contact us immediately at [email protected] or by calling 888-755-6834 Monday – Friday, 9am-5pm EST. Have your order number or the email address and telephone number associated with your order

Do you accept returns?

NOTICE: Due to diminished staffing at our warehouse during the COVID-19 shutdown, returns have been deprioritized and will take longer than usual to process. We apologize for any inconvenience and thank you for your patience. Please contact us at hel

How can I return my order?

NOTICE: Due to diminished staffing at our warehouse during the COVID-19 shutdown, returns have been deprioritized and will take longer than usual to process. We apologize for any inconvenience and thank you for your patience. Please contact us at hel

Are shipping charges refundable?

Bio Ionic is not responsible for return shipping fees. We regret that we are unable to refund your original shipping charges unless the return was the result of our error.

Can I return a Bio Ionic product purchased somewhere else?

Products purchased from any of our retail partners are eligible only for exchange with Bio Ionic under our manufacturer warranty For refunds you will need to go directly to the retailer.