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Orders & Returns

My order arrived damaged. What should I do?

If your product arrives damaged or is missing, please report it as soon as possible through our online returns portal and select the “damaged or missing item” reason code. For items received damaged, please retain the original shipping box, packing m

Do you accept returns? offers a 30-day, money-back, satisfaction guarantee on all of its products. If you are not completely satisfied for any reason, simply return your product within 30 days of the original order delivery date. NOTE: To be eligible for a ref

How can I return my order?

If your order qualifies for a return (see “Do you accept returns?”, then submit a return request via our online returns portal. BioIonic will provide a FedEx return shipping label via the portal. A return handling fee of $5.99 will be deducted from y

Are shipping charges refundable?

Bio Ionic is not responsible for return shipping fees. We regret that we are unable to refund your original shipping charges unless the return was the result of our error.

Can I return a Bio Ionic product purchased somewhere else?

Products purchased from any of our retail partners are eligible only for exchange with Bio Ionic under our manufacturer warranty For refunds you will need to go directly to the retailer.